If you prefer to speak to our customer care team about your Kobo product or service, scroll to the very bottom of the page and click the 'Contact Us' button.
Here's how the Contact Us button looks like:
After you click the Contact Us button, you'll be asked to fill out a short form.
Once you've filled out the form, you can talk to us—by chat or by phone—about the issue you have with your Rakuten Kobo product or service.
The more information you provide, the better we can help you solve the issue.