Learn how Kobo Stack subscribers get an extended warranty of up to three years on eligible Kobo devices, beyond the standard warranty.
Benefits of the Kobo Stack Extended Warranty
Protection beyond the standard warranty. Kobo Stack subscribers can enjoy added peace of mind with an extended manufacturing warranty of up to three years on eligible Kobo devices. This benefit is designed to provide continued protection beyond the standard warranty period, helping customers get the most from their Kobo eReading experience.
Available countries for the Kobo Stack Extended Warranty
The Extended Warranty benefit is currently available only in the following countries:
- Canada
- New Zealand
Customers must reside in one of these supported countries to qualify for coverage.
Eligible devices for the Kobo Stack Extended Warranty
To be eligible for the Extended Warranty, a device must meet the following requirements:
- One of the following models:
- Kobo Libra Colour
- Kobo Clara Colour
- Kobo Clara BW
- The device must be registered for the first time on the Kobo account and at the time of registration, one of the following must apply:
- The account has an active Kobo Stack subscription, or
- The Kobo Stack subscription is purchased within 60 days of registering the device.
These requirements help ensure that the benefit applies only to qualifying devices associated with an active Kobo account.
Maximum of five devices per account. If more are registered, coverage automatically applies only to the five most recently activated devices.
Maintaining Kobo Stack Extended Warranty
Extended Warranty coverage remains active only while the Kobo Stack subscription is in good standing.
Coverage will end if:
- The Kobo Stack subscription is cancelled or becomes inactive.
- Subscription renewal payments fail and remain unsuccessful after 10 retry attempts.
To ensure uninterrupted protection, customers should keep their subscription active and payment information up to date.
Frequently Asked Questions
How do I make a claim under the Kobo Stack Extended Warranty?
Contact Kobo Customer Care. Our team will verify your eligibility and guide you through the warranty claim process.
How many devices can I cover under the Kobo Stack Extended Warranty?
Each Kobo Stack subscription can cover up to five devices per account.
If more than five devices are registered to the account, coverage will automatically apply only to the five most recently activated devices. Any additional devices will not be covered under the Extended Warranty benefit.
What happens if I cancel my Kobo Stack subscription?
Extended Warranty coverage remains active only while your Kobo Stack subscription is active and in good standing. If your subscription is cancelled or becomes inactive, coverage will end.
What is the difference between the manufacturer's warranty and the Extended Warranty?
The manufacturer's warranty is the standard warranty included with your Kobo device. The Kobo Stack Extended Warranty extends coverage for eligible manufacturing defects beyond the standard warranty period, providing protection for up to three years from the original purchase date.