How can we help you?
To our customers in Canada: please note that we are working hard to fulfill your order quickly and safely. However, you may experience delays. Scanning and tracking activity with our shipping partner may also be delayed.
À nos clients au Canada: veuillez noter que nous travaillons dur pour envoyer votre commande rapidement et en toute sécurité. Cependant, il se peut que vous ressentiez quelques délais. La numérisation et le suivi des activités de la commande avec notre partenaire d'expédition peuvent également être retardés.
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Accounts
Update your account information and manage your subscriptions.
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Kobo eReaders
Learn how to sync, update, or reset your eReader.
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Kobo Apps
Troubleshoot our mobile apps, and learn how to make purchases.
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My Books
Support for books you've purchased or downloaded.
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Purchasing
Resolve issues with promo codes, gift cards, or buying books.
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User Guides
Find complete instructions for all models of Kobo eReaders.
- Fix common issues signing in to your Kobo account
- Change your Kobo account password and email address
- Deactivate and reactivate your Kobo account
- Learn how to create and sign in to your Kobo account
- Change your email address
- Fix common issues signing in to your Kobo account
- Reset your Kobo account password
- Cancel your audiobook subscription
- Link and unlink your Kobo account to a partner bookstore
- Link your Kobo account to a partner bookstore account
- Set up your eReader with Wi Fi or your computer
- Wi Fi set up tips for your Kobo eReader
- Fix common Kobo eReader problems
- Troubleshoot your Kobo eReader
- Reset your Kobo eReader
- An overview about syncing your Kobo eReader and Kobo Books app
- Troubleshoot missing eBooks and audiobooks
- Restore missing books or audiobooks on your Kobo account
- Borrow eBooks from the public library using your Kobo eReader
- Borrow eBooks from the public library using your library's website
- Add eBooks with Adobe Digital Editions
- Buy eBooks and audiobooks on Kobo.com or on your eReader
- Buy your first eBook or audiobook from Kobo
- Return or cancel an eReader order
- Manage your credit card information
- Kobo payment methods
- How to use a promo code and problems with promo codes on Kobo
- Learn how to buy, send, and use Kobo eGift cards
- Learn how to buy, send, and use Kobo gift cards
- An overview about gift cards and eGift cards from Kobo