Cancel or Return your Kobo eReader/Accessory or eBook Purchase

Return a Kobo eReader or Kobo Accessory

If you purchased your eReader or Kobo Accessory from Kobo.com and are dissatisfied with it for any reason, you have 45 days after the date of purchase to return it to Kobo.

To return your Kobo eReader or Accessory, please contact Kobo Customer Care.

Any delivery fees charged to you to return the eReader to us are your responsibility. Upon receipt of the returned device, Kobo will refund the cost of the eReader to the credit card charged at the time of purchase, less any initial delivery charges.

If you bought your eReader from another retailer, please contact the store where you bought it and ask them about their return process.

Create a RMA (Return Merchandise Authorization) request

If you've ordered your Kobo eReader/Accessory from the Kobo Store, you may be able to cancel your order online.

To cancel your Kobo eReader order, your order must be:

Paid
Not previously cancelled
Not previously refunded
Not shipped
Placed within 40 days of the shipment date

Follow these steps to cancel your order:

Go to the Order Status page.
Enter your order number and email address.
Click View.
Click Return your order near the top of the screen.
Under the 'Reason' drop-down menu, select the reason why you're returning your order.
Click Submit.
A return request will be created, and you'll see a summary of your return status.

After you've submitted your request, check your email for details on your cancellation.

Return an eBook or audiobook

You may be able to return purchased eBooks or audiobooks from Rakuten Kobo.

To see if your item is eligible for a refund, please use our online chat to see if your item qualifies for a refund, contact Kobo Customer Care.

For details about our terms of sale, please visit the link below:

Rakuten Kobo Terms of Sale

Refund your Google Play purchase (Android only)

If you've made a purchase on your Kobo Books app on Android, you can start a refund process with Google by following the steps in this article.

You can cancel items you've ordered through the kobo.com website. If you change your mind about your order, you can easily cancel it within 8 hours without contacting our customer support.

Cancelling Express orders: Because Express orders are processed immediately to ensure the fastest delivery, they cannot be cancelled through the self-service portal. If you need to cancel an Express order or if 8 hours have passed since you placed your order, please contact Kobo Customer Care.

To cancel an order, follow these steps:

Go to the kobo.com.
Hover your mouse cursor over Apps and eReaders.
Click Where to Buy.
Click Order Status near the top of the screen.
Enter your order number and email address.
Note: If you forgot your order number, click Forgot your order number? and follow the onscreen stops. For detailed steps, follow the steps here.
Click View.
You'll see the Order Status screen.
Click Cancel items near the top of the screen.
Beside the item you want to cancel, click the minus icon.
Under the drop-down menu, select the reason for the cancellation.
Click Submit.
Click Yes to cancel your selected items.

What happens next?

You'll receive an email confirmation that your order has been cancelled.

Generate an Invoice

After your order has been processed, you can get an invoice for your own records.

To create an invoice:

Go to the kobo.com.
Hover your mouse cursor over Apps and eReaders.
Click Where to Buy.
Click Order Status near the top of the screen.
Enter your order number and email address.
Note: If you forgot your order number, click Forgot your order number? and follow the onscreen stops. For detailed steps, follow the steps here.
Click View.
You'll see the Order Status screen.
Click Invoice near the top of the screen.
Enter in any tax information that you'd like to appear in the invoice.
Click Submit.
The invoice will be emailed to the address that you used to sign into your Kobo account.