If a factory reset didn't solve your problem, you can try a manual factory reset to restore your eReader to its original settings.

After a manual factory reset, you'll need to set up and sync your eReader again.

Before you try a manual reset

1. Try the factory reset steps to see if it fixes the problem.

2. Verify which eReader you have.
   If you’re not sure what which Kobo eReader you have, follow the steps in this article: Kobo eReader model numbers.
   
   

A few things to keep in mind

If you perform a factory reset on your eReader, you will:

• Remove all books from your eReader.
  Any books you purchased from Kobo can be re-downloaded after a factory reset.
• Remove books you've added to your eReader using your computer.
  For example, if you added non-protected PDF and ePub files using your computer, those files will be deleted.
• Lose any bookmarks and annotations you've made in your books since you last synced your eReader.
• Sign out of your account on your eReader.
• Reset all of your settings and preferences.
• Return your eReader to its original settings.

Before you start:

• Charge your eReader for at least 1 hour.
• Make sure you have access to a Wi Fi connection.
  

To manual restart your eReader:

1. Connect your eReader to a power source by doing one of the following:

• Turn on your computer and connect the included USB power cord to your computer first, and then your eReader.
• Plug the wall charger (not included) to a power outlet, and then connect your eReader to the wall charger.

2. Press and hold the power button until the power light on the top-right corner of your eReader turns off. You'll see a 'Powered off' screen when your eReader is turned off.
3. Release the power button.
4. Press and hold the power button on your eReader for 30 seconds.
5. Wait for the Restore screen to appear.
6. Release the power button.
   Your eReader screen will turn black and begin the restoring process. After the restoring process finishes, follow the onscreen instructions to set up your eReader. You'll need access to an active Wi Fi or internet connection to complete setup. You can also use the Kobo Desktop app to set up your eReader using your computer.

Set up your eReader

After you reset your eReader, set it up over Wi Fi or with the Kobo Desktop app on your computer.

• Set up your Kobo eReader over Wi Fi
• Set up your Kobo eReader with your computer

Note: If you have issues setting up your Kobo eReader over Wi Fi, use the Kobo Desktop app to set up your eReader with your computer.