Try these steps to solve common issues with your eReader.
Fix charging or battery issues
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Charge your eReader
Charge your eReader for an hour and then try turning your eReader back on. Read the instructions on how to charge your eReader.
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Troubleshoot battery and charging issues
If your eReader doesn’t turn on, or is experiencing battery issues, follow the steps in this article to troubleshoot your eReader’s battery.
Diagnose screen issues
If your eReader’s screen doesn’t look right or is experiencing problems, follow the steps in this article:
Fix Wi Fi issues
If your eReader can’t connect to Wi Fi, try removing the network from your eReader, then manually re-adding it. Follow the steps in this article to learn how:
Missing books
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Repair your Kobo account
If you've recently purchased a book and it doesn't appear on your eReader, try repairing your Kobo account. Read the instructions on how to repair your Kobo account. -
Verify your account details
Double-check that you've entered the correct email address when signing in. Ensure that there are no spelling errors when creating an account. Read the instructions on how to verify your account details. -
Sign out of from your eReader
Signing out of your eReader, and then signing back in can also fix some common problems. When you sign back in, your eReader will start the set-up process again. You'll need to enter the email address associated with your Kobo account and your password to set up your eReader over a Wi Fi connection. Read the instructions on how to sign out of your eReader.
If you've tried the steps above and still can't find your book, try the steps in this article:
My eReader isn't working properly
If you've tried all the steps above and it didn't solve the issue, you can try resetting your eReader.
Follow the steps here to learn how: