Troubleshoot eBook and audiobook issues

If you can’t find an eBook or audiobook you purchased from Kobo, or have issues opening an eBook or audiobook, follow the steps below.

If you can't open your book on your eReader, try the steps in the order below.

If your eBook won't download on your eReader, try the steps below. Before you start, ensure you're connected to a strong Wi Fi connection.

If you can't find a book on your eReader, try the steps in the order below.

If syncing your Kobo Books app didn't solve the problem, try the troubleshooting steps below.

Android app: Troubleshoot the Kobo Books app for Android
iOS (Apple) app: Troubleshoot the Kobo Books app issues on iOS
Kobo Desktop app (PC & Mac): Repair your Kobo Desktop app
Note: The Kobo Desktop app for PC & Mac does not support audiobooks.

If you deleted a book you purchased from Kobo (either intentionally or accidentally), you can restore it to get it back.

If you get a 'Content Lock' or 'Authorization' error on your eReader, you'll need to use ADE to add the eBook to your eReader.

If you've tried all the steps on this page and still can't find your item, contact Kobo Customer Care.