If you can't find a book on your eReader, make sure the email address signed in to the eReader is correct.
- Go to your Home screen.
- Tap the Menu icon at the top left of the screen.
- Tap Settings.
- Tap Accounts.
- Under 'Kobo', you'll see the email address that's signed in to the eReader.
- Verify that the email address that you see is the same as the email receipt for the books you purchased.
- If the email matches: You are signed in with the correct account.
- If the email does not match: Sign in with the email address shown on your Kobo receipt.
If you're signed in to the wrong account, sign out of your Kobo eReader and sign back in.