Try these steps if you have trouble signing in to your Kobo account.

Re-enter your user name and password

• Make sure you enter your username and password correctly.
• If you can't sign in, double check that you haven't left the CAPS LOCK button on, or have entered the number zero instead of the letter ‘O’, for example.

Reset your Kobo account password

• Follow the steps here to reset your Kobo password.

Sign in tips

If you use Facebook to sign in: 

1. Go to Kobo.com.
2. Click Sign in at the top of the screen.
3. Click Continue with Facebook.
   
   
4. Enter your Facebook account details and click Continue.

If you use Google credentials to sign in: 

1. Go to Kobo.com.
2. Click Sign in at the top of the screen.
3. Click Continue with Google.
   
   
4. Enter your Google account details and click Continue.

If you sign in with a partner account: 
Some examples of partner accounts are: Rakuten, Fnac, Livraria Cultura, bol.com. 

1. Go to Kobo.com.
2. Click Sign in at the top of the screen.
3. Click More sign-in options.
   
4. Select your partner account from the list.
5. Enter your partner account username and password and click Continue.
   

If you're still unable to sign in to your Kobo account after trying these options, please contact Kobo Customer Care for assistance.