If your eReader has been lost or stolen, please reach out to our Customer Care team right away. You can find our contact information at the bottom of the page.  We're here to help! 

Here's what we can do for you:

• Remove your billing information to prevent unauthorized purchases
• Deactivate the old account so no one else can use it and Transfer your eBooks and credits to a new account

We'll make sure you can continue enjoying your content safely and securely. 

If you are not already using our free apps, you can download one of them here http://www.kobo.com/en/p/apps which will allow you to continue reading with us