To improve your account’s security, a good practice is to change your password regularly.
If we detect suspicious activity on your Kobo account, we’ll send you an email asking you to change your account password.
Depending on the type of suspicious activity, you may get a notification to change your account’s password. If you notice suspicious activity on your Kobo account, change your password immediately.
- If you receive an email about suspicious activity on your Kobo account, reset your password.
About password breach notifications
If you get a password breach notification, it means that you may have used a password on a website that had its security compromised, and then reused the same password on your Rakuten Kobo account. There are no known data breaches on Rakuten Kobo.
Android and Google Chrome password breach notifications
If your password was used on a website that had data leaks, you may get a notification that says, 'A data breach on a site or app exposed your password'.
Learn more about the password breach notification setting on Android and Google Chrome here:
iPhone password breach notifications
If you updated your iPhone to iOS 14, you'll automatically get notifications that says your password 'has appeared in a data breach' if your password was used on a website that had data leaks.
Learn more about the iOS 14 password monitoring feature here:
Password creation tips
- Create a new password that you’ve never used before.
- Avoid using an existing password from a different website.
- Use a password manager to keep track of your passwords from different sites.
- Don’t use:
- An obvious combination of dictionary words
- Your user name
- Pet names
- Company name
- Personal information (ie. date of birth)
- Consecutive keyboard letters like : qwerty, asdf, jklm
How to create a strong password
Choose four or five random words and combine them.
Combining four or five random words as a password makes your password difficult to guess and easier to remember. Passwords with random characters, symbols, and phrases are not as secure and difficult to remember.
Strong password examples with random common words:
- Book computer dogs blue read
Weak password examples with random symbols and phrases:
Sign out of your account
Sign out of your Kobo account after you make a purchase from a computer or your smartphone. This will prevent others from using your account to make purchases.
Learn more about signing out:
- Sign out of your Kobo eReader
- Sign out of your Kobo Books app (iOS)
- Sign out of your Kobo Books app (Android)
- Sign out of the Kobo Desktop app (PC & Mac)