During this challenging time, Rakuten Kobo remains committed to providing you with the best customer experience possible.

With that in mind, we have seen a surge in inquiries regarding device shipments and best practices for cleaning your Kobo eReader. Please see below for relevant updates and recommendations:  

Device Shipments

Currently, we are not experiencing any major delays in device shipments. If you recently ordered a Kobo eReader, your shipment should arrive on time, but may experience delays as the situation evolves. 

Cleaning your Kobo Device

If you are cleaning the body of your Kobo device, we recommend using a damp cloth to wipe it. For cleaning the device screen, alcohol pads—with a 75% alcohol concentration—can be used for best results. Please do not soak the device in alcohol, as this can damage it.