If you have trouble connecting your Kobo eReader to Wi Fi, try these steps to fix the problem.

The most common Wi Fi issues are finding and connecting to your network, and forgetting your Wi Fi password. Turning Wi Fi off and back on will often resolve a problem with Wi Fi.

Password issues

You need a password to join some Wi Fi networks. You'll see a  lock icon next to the name of any password-protected network when a list of networks is displayed. These passwords are sometimes called keys. The network administrator should be able to give you this.

Issues finding your network

If you're having trouble connecting over Wi Fi because you can't find the network you want, here are some things you can try:

• Check that you are within range of the network.
• Check that the network is available.
• Manually add the network to your eReader.

Check that you're within range

Every wireless network has a range. A range is the area in which you can connect to the network. The average range of a home network is between one hundred and three hundred feet. When you're outside of a network's range, your eReader is too far away to connect.

Check that the network is available

There are a number of reasons why a network may not be available.

• If a network is provided by a business (like an internet cafe) it may only be available during certain hours.
  
  
• If there is a power failure or other technical issue, the hardware running the network may stop working. If the network is unavailable, you will not be able to connect. You can use another Wi Fi device (like a smartphone or Wi Fi-enabled laptop) to see whether your network is available.
  
  
• If your network is available and you are within range, but your eReader still doesn't list it as an available network, you can try adding the network to your eReader's list yourself. 

Remove the network that you’re trying to connect to

If you can’t connect to a Wi Fi network, try removing it from your eReader, and then re-add the network again. 

Before you start, make sure you update your eReader.

For detailed steps, follow the instructions in this article:

• Remove a Wi Fi network from your eReader

Manually add the network to your eReader

Sometimes networks don't appear in the scanned list because they're hidden.

To manually add a network you can't see on your eReader, tap Add Network at the bottom of the scanned list, then enter the network name and password to connect.

For detailed steps, follow the instructions in this article:

• Add a hidden Wi Fi network

Turn Wi Fi off and then back on

Sometimes restarting your eReader will resolve Wi Fi problems. Read the steps to turn off Wi Fi here:

• Turn off Wi Fi on your Kobo eReader