If you have trouble connecting your Kobo eReader to Wi Fi, try these steps to fix the problem.

The most common Wi Fi issues are finding and connecting to your network, and forgetting your Wi Fi password. Turning Wi Fi off and back on will often resolve a problem with Wi Fi.

Issues finding your network

If you're having trouble connecting over Wi Fi because you can't find the network you want, here are some things you can try:

• Check that you are within range of the network.
  Every wireless network has a range. A range is the area in which you can connect to the network. The average range of a home network is between one hundred and three hundred feet. When you're outside of a network's range, your eReader is too far away to connect.
  
  
• Verify that your router supports and is set to 2.4 GHz.
  Kobo eReaders can only connect to Wi Fi networks that are 2.4 GHz.
  
  
• Check that the network is available. Use your smartphone, laptop, or computer to verify if the Wi Fi connection is available.
  
  

Turn Wi Fi off and then back on

Sometimes restarting your eReader will resolve Wi Fi problems. Read the steps to turn off Wi Fi here:

• Turn off Wi Fi on your Kobo eReader 

Update your eReader

Follow the steps in the article below to ensure you have the latest software version:

• Update your Kobo eReader

Turn your eReader off then back on

Restart your eReader by turning it off, then back on again:

• Turn your eReader off and back on

Restart your router

If you can't connect to Wi Fi on your eReader, turn your router off, then back on. Next, try to connect again.

Note: It may take a few minutes for your router to re-connect to the internet. Any devices that are connected to your Wi Fi network will temporarily lose connection to your Wi Fi network.

Reset your eReader

If you still can't get WiFi to work on your eReader after trying all the steps above, a factory reset may fix the issue. However, when you reset your eReader, you'll lose your bookmarks, annotations, and settings on your eReader.

To reset your eReader, follow the steps in this article:

• Reset your Kobo eReader

Password issues

You need a password to join some Wi Fi networks. You'll see a   lock icon next to the name of any password-protected network when a list of networks is displayed. These passwords are sometimes called keys. The network administrator should be able to give you this.

Check that the network is available

There are a number of reasons why a network may not be available.

• If a network is provided by a business (like an internet cafe) it may only be available during certain hours.
  
  
• If there is a power failure or other technical issue, the hardware running the network may stop working. If the network is unavailable, you will not be able to connect. You can use another Wi Fi device (like a smartphone or Wi Fi-enabled laptop) to see whether your network is available.
  
  
• If your network is available and you are within range, but your eReader still doesn't list it as an available network, you can try adding the network to your eReader's list yourself. 

Remove the network that you’re trying to connect to

If you can’t connect to a Wi Fi network, try removing it from your eReader, and then re-add the network again. 

Before you start, make sure you update your eReader.

For detailed steps, follow the instructions in this article:

• Remove a Wi Fi network from your eReader

Manually add the network to your eReader

Sometimes networks don't appear in the scanned list because they're hidden.

To manually add a network you can't see on your eReader, tap Add Network at the bottom of the scanned list, then enter the network name and password to connect.

For detailed steps, follow the instructions in this article:

• Add a hidden Wi Fi network 

Learn about Wi Fi set up tips

• Wi Fi set up tips for your Kobo eReader