If you purchased your eReader from Kobo.com and are dissatisfied with it for any reason, you have 30 days after the date of purchase to return it to Kobo. 

If you pre-ordered a device, the pre-order return date starts 30 days from the delivery date.

Any delivery fees charged to you to return the eReader to us are your responsibility. Upon receipt of the returned device, Kobo will refund the cost of the eReader to the credit card charged at the time of purchase, less any initial delivery charges.

If you bought your eReader from another retailer, please contact the store where you bought it and ask them about their return process.