If you've bought an eBook or audiobook from Kobo and find the same one on another website for a lower price, fill out the Price Match Request form within 7 days of your purchase to be covered by our Price Match Guarantee.
Note: Kobo's Price Match Guarantee is currently available to customers in Australia, Canada, New Zealand, the United Kingdom and the United States.
To request a Price Match:
- Go to https://www.kobo.com/ca/en/p/pricematch-about
- Scroll to the bottom and click Fill Out Form.
- Fill in the appropriate fields and follow the onscreen instructions.
Tip: Have your Kobo receipt, competitor's URL, and competitor's price so that you can fill out the form.
We'll verify the competing offer and reply to you within 3 business days. If your price match qualifies, we'll award a credit to your Kobo account equal to the difference in cost between the competitor’s advertised price and your Kobo purchase price (excluding taxes), plus 10% of the competitor's price.
For example, if you've purchased a book from Kobo for $9.99, but see it offered from a competitor for $7.99, you may be eligible to receive a credit of $2.80 (reflecting the $2 difference between the two prices, and an additional $0.80 that equals 10% of the competitor's price of $7.99).
