You can cancel orders for eReaders and accessories through the kobo.com website. If you change your mind about your order, you can easily cancel it within 8 hours without contacting our customer support.
If 8 hours have passed since you placed your order, please contact our customer support team here.
To cancel an order, follow these steps:
- Go to the kobo.com.
- Under the 'Apps & eReaders' tab, click eReaders.
- Click Where to Buy.
- Click Order Status at the top of the screen.
- Enter your order number and email address.
Note: If you forgot your order number, follow the steps here.
- Click View.
You'll see the Order Status screen.
- At the bottom of the screen, click here.
- If you're sure you want to cancel your order, click Yes.
- You'll see a confirmation at the bottom of the screen.
What happens next?
You'll receive an email confirmation that your order has been cancelled.