Try these troubleshooting steps if you see a Content Locked error in Adobe Digital Editions (ADE) while using your PC or Mac.
Note: Please be advised that Adobe Digital Editions is a third-party application. We cannot guarantee its accessibility features or overall performance.
Most public library eBooks are protected with DRM.
- Open Adobe Digital Editions.
- Delete the file from Adobe Digital Editions as well as from My Digital Edition (under My Documents)
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Make sure that the date and time on your eReader is correct.
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De-authorize your computer:
a. Press CTRL+SHIFT+D all at the same time. (If you're on a Mac, press Command+Shift+D).
b. Enter your Adobe Digital Editions password.
c. Click Continue.
d. Click Erase Authorization.
- De-authorize your eReader:
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a. Plug in your Kobo eReader.
b. Tap Connect on your eReader
c. Right-click on Kobo eReader on the left under Devices.
d. Click Erase Device Authorization.
e. Click Erase Authorization.
6. Close Adobe Digital Editions.
- Unplug your eReader.
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Authorize your eReader and computer:
a. Plug in your eReader.
b. Launch Adobe Digital Editions.
c. Authorize your device with your Adobe ID login.
9. Re-download the file and transfer it to your eReader.