Check if this issue applies to you

To confirm that you are affected, check the following points:

• You are trying to make a purchase directly on your Kobo eReader
• The payment or confirmation page shows a white screen or does not load

Why This Happens?

This behavior is generally linked to a security requirement called 3D Secure (3DS) for online credit and debit card transactions, used to validate online payments in Europe and UK. Occasionally, the necessary 3D Secure verification step doesn't display correctly on the e-reader's screen, leading to the blank page you're seeing during checkout.

Recommended solution: use the QR code

To easily bypass this display issue and can complete your purchase, we recommend using your phone or tablet:

1. On your eReader, select the QR code option at checkout
2. Scan the QR code with your smartphone or tablet camera
3. Open the link that appears
4. Complete your purchase directly in your web browser

Once the purchase is complete, remember to sync your Kobo e-Reader to download your new content. This method ensures the 3D Secure verification is processed correctly and efficiently.

Alternative solutions: purchase directly on the Kobo website.

You can also make your purchase vis the website:

1. Go to Kobo.com on any computer or mobile device.
2. Sign in using your Kobo account credentials.
3. Locate the content you wish to purchase or that you already added to the cart and complete the checkout process on the website.
4. After completing your purchase online, don't forget to sync your Kobo e-Reader so your new content appears on your device.