You may be able to return purchased eBooks or audiobooks from Rakuten Kobo.
To see if your item is eligible for a refund, please use our online chat to see if your item qualifies for a refund.
To chat with us:
- Visit the Contact Us page.
- Click Chat With Us.
- Use the chat window to request for a refund.
For details about our terms of sale, please visit the link below: