If you live in the United States, and purchased additional coverage for your Kobo eReader to extend your warranty plan.

To provide you with the best possible service, please go to the protection plan provider called XCover.

Extended warranty have been removed to purchase from our Kobo.com site, however existing warranties are still valid. 

What's included in the XCover  Protection Plan?

The XCover extended Protection Plan covers some items that are not included under the Kobo warranty:

• Protection against accidental damage cause by drops and spills.
• Mechanical and electrical failure breakdowns after the Kobo warranty expires.
• Power surge protection.
  
  

What's not included in the XCover Protection Plan?

The XCover extended protection plan does not cover:

• Cosmetic damage, such as scratches or dents that do not impact the eReader functionality.
• Damage from third-party assembly or third-party maintenance of your product.
• Loss or theft.
• Battery issues.
• Other exclusions apply. See XCover Terms & Condition’s for more information.

Note: Claims are subject to inspections by XCover before approval.

How can I file a claim?

The claims will be filled through XCover website: hiclyde.com.

You can file a claim:

• By logging in to your XCover account and selecting the corresponding product
• As a guest using the Contract ID found on your welcome email you received after purchasing the Protection Plan

Once you file your claim and it has been approved by XCover, you'll get a promo code for the value of the eReader purchased that's associated with the Protection Plan.

To redeem the promo code, make an eReader purchase on Kobo Store. During the checkout process, enter your promo code in the 'Discount code' field.