If you change your mind about your eReader or accessory purchase, you can easily cancel it within 24 hours without contacting our customer support. To cancel an order through the kobo.com website, you will need your order number. 

If you forgot your order number, follow these steps: 

1. Visit the Order Status page here.
2. Click Forgot your order number? 
   
   
   
3. Enter your email address and click Send email. 
   
   
   
4. In your email account, open the email from Kobo. 
   
   
5. Click the first link in the email.
   
   
   
6. You'll see the Order Status page.
   
   
7. Follow the steps in this article to cancel your order.

If you need to file your tax exemption with your local government after you have purchased.

To get your order invoice with your Tax ID on it, please visit our Order Status Page : 

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New Zealand