Try these steps to solve common issues with your eReader.
Fix charging or battery issues
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Charge your eReader
Charge your eReader for an hour and then try turning your eReader back on. Read the instructions on how to charge your eReader.
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Troubleshoot battery and charging issues
If your eReader doesn’t turn on, or is experiencing battery issues, follow the steps in this article to troubleshoot your eReader’s battery.
Diagnose screen issues
If your eReader’s screen doesn’t look right or is experiencing problems, follow the steps in this article:
Fix Wi Fi issues
If your eReader can’t connect to Wi Fi, try removing the network from your eReader, then manually re-adding it. Follow the steps in this article to learn how:
Missing books
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Riparare il tuo account Kobo
Se hai recentemente acquistato un libro che non compare sul tuo eReader, prova a riparare il tuo account Kobo. Leggi le istruzioni su come riparare il tuo account Kobo. -
Verify your account details
Double-check that you've entered the correct email address when signing in. Ensure that there are no spelling errors when creating an account. Read the instructions on how to verify your account details. -
Uscire dal tuo eReader
Puoi risolvere alcuni problemi comuni anche solo uscendo dal tuo eReader e accedendovi nuovamente. Quando effettui l'accesso, il tuo eReader inizierà il processo di configurazione. Dovrai inserire l'indirizzo email associato al tuo account Kobo e la tua password per configurare il tuo eReader tramite una connessione Wi-Fi. Leggi le istruzioni su come uscire dal tuo eReader.
If you've tried the steps above and still can't find your book, try the steps in this article:
My eReader isn't working properly
If you've tried all the steps above and it didn't solve the issue, you can try resetting your eReader.
Follow the steps here to learn how:
