Try these steps to solve common issues with your eReader.

Fix charging or battery issues

• Charge your eReader
  Charge your eReader for an hour and then try turning your eReader back on. Read the instructions on how to charge your eReader.
  
• Troubleshoot battery and charging issues
  If your eReader doesn’t turn on, or is experiencing battery issues, follow the steps in this article to troubleshoot your eReader’s battery.

Diagnose screen issues

If your eReader’s screen doesn’t look right or is experiencing problems, follow the steps in this article:

• Kobo eReader screen issues

Fix Wi Fi issues 

If your eReader can’t connect to Wi Fi, try removing the network from your eReader, then manually re-adding it. Follow the steps in this article to learn how:

• Fix Wi Fi issues on your Kobo eReader

Missing books

• 修復 Kobo 帳戶 
  若您最近購買的書籍沒有出現在 eReader 上，您可以嘗試修復 Kobo 帳戶。閱讀有關如何修復 Kobo 帳戶的說明。
  

• Verify your account details 
  Double-check that you've entered the correct email address when signing in. Ensure that there are no spelling errors when creating an account. Read the instructions on how to verify your account details.
  

• 登出 eReader
  登出 eReader，然後再重新登入也可以解決一些常見問題。當您重新登入時，您的 eReader 將會再次啟動設定程序。您需要輸入與您的 Kobo 帳戶關聯的電子郵件地址及密碼，以透過 Wi Fi 連線設定 eReader。閱讀有關如何登出 eReader 的說明。
  

If you've tried the steps above and still can't find your book, try the steps in this article:

• Troubleshoot missing eBooks and audiobooks.

My eReader isn't working properly

If you've tried all the steps above and it didn't solve the issue, you can try resetting your eReader.

Follow the steps here to learn how:

•  Read the instructions on how to factory reset your eReader.