Your eReader's software version number may be useful when troubleshooting.

To find your eReader's software version:

1. Go to your Home screen.
2. Tap the  More icon at the bottom of the screen.
   
   
3. Tap Settings.
   
   
   
4. Tap Device information.
   
   
   
5. Beside 'Software version', you'll see your eReader's version number.
   A version number will look something like this: "4.23.15444 (261d8abaec, 7/27/20)"