If your eReader is experiencing battery or charging problems, try these steps.

Step 1 of 2: Charge your eReader

1. Connect a microUSB cable to your eReader and connect the other end of the microUSB cable to your computer.
   Note: Your computer needs to be turned on to charge your eReader.
2. If you see a light on your eReader, it means that your eReader is low on battery. Let your eReader charge for one hour.
   Note: If your eReader isn’t charging, try a different microUSB cable.

What to do next:

• If your eReader turns on, it means that your battery is low. You can charge your eReader more frequently to prevent the battery from going too low.
• If your eReader doesn’t turn on after charging for one hour, contact Kobo Customer care.

Step 2 of 2: Turn your eReader on and off

If your eReader turns on after charging:

1. Press and hold the power button for 15 seconds.
2. Wait for 5 seconds.
3. Press and hold the power button for 5 seconds to turn your eReader back on.

What to do next:

• If your eReader turns on, try a factory reset.
• If your eReader doesn’t turn on, contact  Kobo Customer care.