If you have trouble accessing your Kobo Plus books, you may have moved to a location that doesn't support Kobo Plus, or forgotten to update your payment information. You can contact Kobo Customer Care for assistance with your Kobo Plus access.
Here are some frequently asked questions regarding Kobo Plus subscriptions and some common problems:
How do I cancel my Kobo Plus subscription?
If you've purchased your Kobo Plus subscription from Bol.com, you will need to contact Bol to cancel your Kobo Plus subscription. For instructions on how to cancel your subscription from Bol, visit the Bol help page here.
Why can't I add a book to my Kobo Plus subscription?
We're always adding more books to the Kobo Plus catalogue. At the moment, there are a select number of books available for Kobo Plus. To see which books qualify for your Kobo Plus subscription, look for the "Read with Kobo Plus" description near the book cover or at the top- right corner of the screen. To see a complete list of Kobo Plus books available, visit the Kobo Plus home page.
Can I use iDEAL to purchase a Kobo Plus subscription?
Currently, you can only use Mastercard or Visa to purchase a Kobo Plus subscription. If you want to use iDEAL as a payment method, you'll need to purchase your subscription from Bol.
What happens to my subscription if I move to a country that doesn't offer Kobo Plus?
At the present time, Kobo Plus is only available to customers in Belgium and the Netherlands. If you change your billing address to another country while you have an active Kobo Plus subscription, you'll still have access to the Kobo Plus books you were reading on your Kobo eReader or app until the end of your current billing period, but you won't be able to search for or add new Kobo Plus titles to your Reading List. Your Kobo Plus subscription will be cancelled after you reach the end of your current billing period in your new region.
What if I already have a subscription from bol.com? Can I also subscribe to Kobo Plus?
If you already subscribe through bol.com, you don't need an additional Kobo Plus subscription, since both subscriptions offer the same selection of titles. You'll be billed once a month for your subscription either by bol.com or Kobo, depending on whom you shop with.
I'd like to purchase a Kobo Plus subscription as a gift. Can I buy more than one subscription?
You can purchase up to two Kobo Plus subscriptions with the same credit card, but only the rst subscription will be eligible for the free trial period. You'll be charged €9.99 for the second one as soon as you subscribe, and every 30 days as long as the subscription is active. The recipient of the second subscription will need to be a bol.com customer in a region that supports Kobo Plus, either Belgium or the Netherlands.
Can I subscribe to Kobo Plus and access books on my Sony Reader?
Unfortunately, Kobo Plus books cannot be downloaded and imported to Sony Readers. However, you can still enjoy a Kobo Plus subscription and access the Kobo Plus catalogue from the free Kobo eBooks app for your smartphone or tablet.