If a factory reset didn't solve your problem, you can try a manual factory reset to restore your eReader to its original settings. 

After a manual factory reset, you'll need to set up and sync your eReader again.

Before you start:

• Charge your eReader for at least 1 hour.
• Make sure you have access to a Wi Fi connection.

1. If possible, turn off your eReader.
2. Remove the SnapBack cover, and locate the small hole on the back of your eReader.
   
3. Unfold a paper clip and slide an end into the hole.
4. Press gently until you feel a click. Your eReader should restart.

Set up your eReader

After you reset your eReader, set it up over Wi Fi or with the Kobo Desktop app on your computer.

• Set up your Kobo eReader over Wi Fi
• Set up your Kobo eReader with your computer

Note: If you have issues setting up your Kobo eReader over Wi Fi, use the Kobo Desktop app to set up your eReader with your computer.