If a factory reset didn't solve your problem, you can try a manual factory reset to restore your eReader to its original settings.

After a manual factory reset, you'll need to set up and sync your eReader again.

Before you start:

• Charge your eReader for at least 1 hour.
• Make sure you have access to a Wi Fi connection.

1. If possible, turn off your eReader.
   Note: If your eReader doesn't turn off, try pressing and holding the power button until you see Powered off on your screen.
2. Insert a paper clip into the small hole beside the Micro USB slot and push gently. You'll feel a click and your eReader will reset itself.
3. When you see square icons on the screen, insert a paper clip into the small hole beside the Micro USB slot and push gently.
4. Repeat step 3 two more times.
5. Your eReader's screen will turn black, and show a Critical error message. Don't worry, this is normal.
6. Tap the  check mark icon at the bottom of the screen to reset your eReader.
7. You'll see a Restoring message on the screen.

Set up your eReader

After you reset your eReader, set it up over Wi Fi or with the Kobo Desktop app on your computer.

• Set up your Kobo eReader over Wi Fi
• Set up your Kobo eReader with your computer

Note: If you have issues setting up your Kobo eReader over Wi Fi, use the Kobo Desktop app to set up your eReader with your computer.