In this article:

• Delete your credit card information
• Update your credit card and billing information

Delete your credit card information

If you're having trouble purchasing a book, try deleting your credit card information, then re-entering it again during checkout.

1. Go to Kobo.com.
2. Sign in to your Kobo account.
3. Click on My Account at the top right side of the page.
4. Click on Account Settings.
5. Select the Payment Information tab.
6. Under the Payment Information heading, click Clear Payment Information.

After you've deleted your credit card information, find the book that you'd like to purchase. Re-enter your credit card information when prompted during the checkout process. 

Update your credit card and billing information

You can add or update your billing address and payment information at Kobo.com

Before you update your account with a new credit card, here are a few things to remember:

• Enter your billing address and postal code exactly as it appears on your credit card statement.
• If you have trouble purchasing a book using a new credit card, try entering abbreviated and full versions of the street names. For example 'Street' and 'St.', or 'Drive' and 'Dr'.
• If you're a U.S. customer, enter the postal code in full. For example, 00000-0000.
• Ensure that you're entering the address that's associated with your new credit card.
• Make sure that your new credit card has been activated.

When you are are ready to add or update your credit card information:

1. Go to Kobo.com.
2. Sign in to your Kobo account.
3. Click the My Account at the top right side of the page. 
4. Account Settings.
5. Select the Payment Information tab.
6. Under the Payment Information heading, click Change preferred payment method.
7. After you've made the changes, click Save.

If necessary, you can update your Billing Address on the left hand side on the same page.