Try these steps if you have issues with your eReader.
If your eReader is frozen or unresponsive:
- Force your eReader to shut off
If your screen is frozen, or if you see a black screen, press and hold the power button for 15 seconds. Your eReader should turn off. Turn it back on and see if the issue was fixed. To learn more about turning your eReader on and off, follow the steps here.
- Charge your eReader
If you see a black screen or if your eReader is unresponsive, it may be out of batteries.
Try charging your eReader for at least one hour.
Note: If you notice that your Kobo eReader is performing slower than usual while your eReader is plugged in using a USB cable, it may be caused by a faulty USB charging cable. Try using use a different USB cable to see if your eReader's performance improves. It's recommended to use genuine Kobo USB cables and chargers when possible.
If your eReader isn't charging, try using a different USB cable or a different USB port on your computer. If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.
If you're missing a book:
- Repair your Kobo account
If you're missing a book that you recently purchased, or can't find a book you have in your Kobo account, try repairing your Kobo account. Follow the steps here to repair your eReader account: Repair your Kobo account on your Kobo eReader.
- Search for your book
If you have a lot of books, you can use the search feature to find it. Follow the steps in this article to quickly find a book on your eReader: Search for a book on your Kobo eReader.
- Troubleshoot your eReader
If you can't find your book after repairing your eReader account, follow the steps in this article to find your missing book: Troubleshoot missing eBooks and audiobooks
If you have issues viewing your book:
- Re-open your book
If you have issues viewing your book, or if the book doesn't show pages correctly, try re-opening the book. To do this, while reading, tap the centre of the screen to bring up the Reading Menu, tap Back to Home at the top left of the screen, then open your book again.
If your eReader isn't working as expected after trying the steps above:
- Reset your Kobo eReader
If you tried all the steps above and still can't get your eReader to work properly, try resetting your eReader.
Note: If you reset your eReader, you'll lose your bookmarks, annotations, and notebooks. Follow the steps in this article to learn how: Reset your Kobo eReader.
Still have issues with your eReader?
Read the troubleshooting steps here:
If you see a blank screen while reading:
- Some books have blank pages at the beginning or end of chapters and the beginning or end of the book. Try going forward a few pages.
- Go to your Home screen and re-open the book.
- Turn your eReader off and charge it for at least one hour.
If your Kobo device is physically damaged, it is no longer covered by Kobo’s limited warranty. On a Kobo eReader, a physically damaged screen will look like it's shattered, or you may see vertical or horizontal lines on the screen with a frozen image.