If a factory reset on your Kobo eReader didn’t fix the problem, try a ‘manual’ reset.
Manual reset instructions are specific to each eReader model. After a manual reset, you’ll need to set up your eReader again.
If you have a Kobo Arc tablet with a coloured screen, follow the steps in this article to reset your tablet: Manually update your Kobo Arc.
The steps below are for Kobo eReaders that have a black and white screen.
Before you start
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Try the factory reset steps to see if it fixes the problem.
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Verify which eReader you have.
If you’re not sure what which Kobo eReader you have, follow the steps in this article: Kobo eReader model numbers.
A few things to keep in mind
If you perform a factory reset on your eReader, you will:
- Remove all books from your eReader.
Any books you purchased from Kobo can be re-downloaded after a factory reset. - Remove books you've added to your eReader using your computer.
For example, if you added non-protected PDF and ePub files using your computer, those files will be deleted. - Lose any bookmarks and annotations you've made in your books since you last synced your eReader.
- Sign out of your account on your eReader.
- Reset all of your settings and preferences.
- Return your eReader to its original settings.
